Sowjanya Emani
Cloud Contact center Engineer | IVR Developer| Cloud CX
- Role
- Senior Analyst Contact Center Technology at Evolent
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Sowjanya Emani
At Uptek, we\'re reshaping customer engagement with cutting-edge IVR and chatbot solutions. My role leverages my Master\'s in Information Technology from The University of Memphis, focusing on delivering innovative routing systems and ensuring robust cloud contact center health checks. As part of our team, I specialize in Genesys Cloud Administration, integrating platforms like Amazon Polly and Google Dialogflow to enhance communication efficiency. Our mission is to streamline operations and provide meticulous troubleshooting for seamless global communication.
Experience
Senior Analyst Contact Center Technology
May 2025 — Present · US
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