Souvik Ghosh

About Souvik Ghosh

I work where technology meets trust.Over 11+ years across SaaS, BFSI, FinTech, Telecom and IT, I’ve realised Customer Success is not about managing accounts. It is about engineering outcomes. I’m drawn to this space because it sits at the intersection of complexity, accountability and human behaviour. In an AI-first world, trust compounds faster than features.I help enterprises turn ambition into measurable impact through structured onboarding, disciplined adoption frameworks and strong CXO stakeholder alignment. I focus on solving friction early so renewals and expansions become a natural consequence of value delivered.At Vymo, I grew a $1.8M BFSI portfolio by 30% YoY while keeping churn under 8%. At Affinidi, I redesigned onboarding and feedback loops to drive 25% adoption uplift. At Yes Bank, 140% CASA growth in 10 months came from sharper stakeholder mapping, pipeline discipline and proactive problem-solving, not market tailwinds. Across roles, I’ve consistently delivered top-quartile CSAT of 4.3 and NPS of 48.Becoming a Certified Scrum Product Owner changed how I operate. I stopped reacting to issues and started designing customer journeys with product thinking, clearer metrics and tighter cross-functional execution.I turn ambiguity into structure and structure into growth.Focus Areas: Customer Success | Enterprise Growth | Key Account Management | AI-led SaaS | Onboarding and Adoption Strategy | CXO Engagement | Agile Delivery | Program Leadership

Experience

1. Senior Manager - Customer Success

   Ollion

   Jan 2026 — Present · Mumbai, IN

   Ollion is the enterprise tech consultancy that’s all in on your future. Our global team of ~600 employees around the world is solving the kind of business problems you can actually put a name to, working together to untangle complex challenges on our way to creating elegant, iterative, and enduring solutions. In other words, helping ambitious organizations just like yours change – and change for good. We’re Ollion. And we’re here to multiply humanity’s potential.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Post Graduate Diploma in Management, Business Administration and Management, Marketing, Business Analytics & Operations

  2014 — 2016

• Jodhpur Park Boys'​ School

  Higher Seconday, Science

  2004 — 2006

• West Bengal University of Technology, Kolkata

  Bachelor of Technology - BTech, Electrical Engineering

  2006 — 2010

• A. K. Ghosh Memorial School - India

  Secondary, General

Skills

• Customer Service
• Brand Management
• Cross-Functional Team Leadership
• C
• Business Loans
• Marketing
• Marketing Strategy
• Service Delivery
• Business Analysis
• Business Development
• Digital Marketing
• Unix Shell Scripting
• Market Research
• Business Relationship Management
• Advertising
• C#
• Java
• IT Strategy
• Business-to-Business (B2b)
• Sales Management
• Pl/Sql
• Marketing Communications
• Consumer Behaviour
• Unix
• Powerpoint
• Microsoft Excel
• Oracle
• Requirements Analysis
• Teamwork
• Team Management
• B2c Marketing
• Management
• Team Building
• Customer Relationship Management (Crm)
• Sql
• Integrated Marketing
• Microsoft Word
• Forex
• Team Leadership
• Business Strategy