Souvik Mondal
IT Analyst @Tata Consultancy Services
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WORK HISTORY
IT Analyst @Tata Consultancy Services
EDUCATION
Engineers careers
b.tech, Electrical Engineering Technologies/Technicians
ABOUT SOUVIK MONDAL
Results-driven IT professional with hands-on experience in Microservices Production Support, specializing in monitoring, debugging, and resolving critical issues in live environments. Proficient in Azure log analysis using tools like Application Insights, Log Analytics, and KQL to identify and troubleshoot system anomalies and performance bottlenecks. Adept at providing functional support for SAP Hybris, with a solid understanding of e-commerce workflows including cart, checkout, product catalog, and promotions. Skilled in conducting detailed Root Cause Analysis (RCA) to ensure permanent resolution of recurring issues and improve system reliability. Known for collaborating across development, QA, and business teams to ensure rapid and accurate production issue resolution and minimal downtime.
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