Souvik Das
Senior Consultant @Linde India | Ex - Capgemini | Incident and Problem Management | Escalation Handling | L1.5 Global Support Analyst | Subject Matter Expert | IAM | ServiceNow | CIS |
- Role
- Senior Consultant at Linde
- Location
- Barasat, WB, IN
- LinkedIn followers
- 500 followers
About Souvik Das
Souvik Das – Analyst Kolkata, India | s••••••••@gmail.com | 62••••••76Customer-focused IT Support Analyst with 3.5 years of experience in service desk operations, technical troubleshooting, and incident management. Skilled in tools such as ServiceNow, Microsoft 365, Active Directory, Citrix, Okta, and Google Workspace. Experienced in handling escalations, collaborating with cross-functional global teams, and ensuring SLA/KPI compliance.Previously with Capgemini Technology Services India, where I specialized in delivering end-to-end technical support for international clients, improving first-call resolution, and enhancing customer satisfaction.Available for immediate joining and eager to contribute to dynamic IT support, cloud, or technical service desk roles.Professional Highlights:Expert in managing and troubleshooting MAC systems and leading project-specific technical initiatives.Skilled in using tools like ServiceNow, JamF, and Active Directory for efficient incident and escalation management.Recognized for excellence with the \"Above and Beyond\" award (Q3, 2022) and multiple client-side appreciations.Education:Bachelor of Computer Applications, Amity University Kolkata, 2020Technical Skills:Okta Administration | Mac OS Troubleshooting | Citrix Workspace | Team Management | Intune | Google WorkspaceLanguages:Bengali (Native), Hindi (Professional), English (Fluent)
Experience
Senior Consultant
Jan 2026 — Present · Kolkata, IN
Education
Amity University, Kolkata
BCA - Bachelor of Computer Application, Computer Science
2017 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.