Souvik D.
Customer Onboarding
- Role
- Deputy General Manager at Jio
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Souvik D.
An accomplished and results-driven professional with over 16 years of experience in leadership, customer success, process optimization, and project management across diverse industries, including telecom and fintech. Currently pursuing an MBA, I bring a strategic mindset and expertise in driving operational efficiency, customer retention, and team performance. I have a proven track record in designing and executing end-to-end onboarding processes, optimizing customer experiences, and ensuring regulatory compliance. With expertise in billing systems, CRM configurations, and data analysis, I excel in using data-driven insights to guide decision-making and improve organizational performance. I have successfully led cross-functional teams, managed large-scale projects, and implemented process improvements that have resulted in cost reduction, revenue growth, and improved customer satisfaction. As a strong communicator and mentor, I am skilled in training and developing teams to drive high performance. Fluent in English, Bengali, and Hindi, I am adept at navigating complex business environments and fostering relationships with stakeholders at all levels.
Experience
Deputy General Manager
Oct 2022 — Present · Bengaluru, IN
Education
Manipal Academy of Higher Education
Bachelor of Information Technology
2000 — 2003
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