Souvik Banerjee
Customer Support Specialist at Amazon.Ex-Officer Airport Operations and Customer Service (Indigo Airlines)
- Role
- Customer Support Specialist at Amazon
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Souvik Banerjee
Amazon empowers the delivery of exceptional customer experiences through a dedicated…
Experience
Customer Support Specialist
Aug 2024 — Present · Kolkata, IN
As a Customer Service Associate at Amazon, I handle customer inquiries related to retail orders and account changes, providing high-quality support to customers across the United States. My role involves troubleshooting account issues ensuring the correct customer get backs the access to the account, processing returns and refunds, resolving billing discrepancies, and offering tailored solutions to ensure a seamless customer experience. I utilize Amazon\'s internal systems and knowledge base to efficiently address and resolve concerns, working towards exceeding customer expectations while maintaining service excellence and adherence to company policies.Key responsibilities include:•Managing a high volume of inbound customer calls•Providing accurate information and resolving complex account and retail-related issues •Assisting with order modifications, returns, refunds, payments and other amazon services •Maintaining a positive, empathetic, and professional attitude toward customers at all times•Collaborating with cross-functional teams to ensure timely resolution of customer concerns •Continuously striving to improve customer satisfaction and operational efficiency
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