Souvick Sarkar
System Engineer || Infrastructure/Cloud || Terminal server || computer networks virtual interfaces || ITSM || Incident Management || puTTY || ITIL || P2P / E2E encryption || Virtual Machines(VM) || Linux scripting ||
- Role
- System Engineer at CGI
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Souvick Sarkar
Experienced IT Service Desk and Incident Management professional. Skilled in supporting…
Experience
System Engineer
Jan 2024 — Present · Bengaluru, IN
Delivered L1/L2 incident and service request support, including POS troubleshooting, via ServiceNow ITSM.• Installed/uninstalled approved software and managed user accounts & access rights to ensure secure operations.• Troubleshot Outlook, Teams, Office 365, VM, and Terminal Servers to maintain smooth business user productivity.• Ensured payment security with P2PE encryption, BlueFin terminal whitelisting, and client data management.• Coordinated with on-site teams, created documentation/KBs, and supported ITIL-based processes, SLAs, and process improvements.
Education
Bharathiar University
Bachelor of Science - BSC
2016 — 2019
Nava Nalanda
West Bengal Board
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