Souromita Roy
Senior Sales Trainer @SBI Card
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WORK HISTORY
Senior Sales Trainer @SBI Card
Kolkata, IN
Training Need Analysis and evaluate training effectiveness• Effective stakeholder management.• Performance management & Adult learning• Develop & design contents for training that align with company’s business goals & growth trajectory.• Ensure call quality management through call audit & call monitoring.• Drives productivity of new hires by closed loop tracking method.• Prepare and maintain reports on monthly basis to track the efficacy of training imparted.
EDUCATION
Amity University Kolkata
Master of Arts - MA, English Language and Literature, General
Amity University Lucknow Campus
Bachelor of Arts - BA, English
ABOUT SOUROMITA ROY
Motivated to learn, grow and excel. Fostering a culture of continuous learning, growth by…
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