Sourav Mohanty

About Sourav Mohanty

A highly accomplished and results-oriented professional leader with over 16 years of experience shaping high-performing teams and driving operational excellence across diverse functions including Engineering Escalations, Technical Support, Professional Services, and Product Experience. Proven expertise in building and empowering global teams while spearheading strategic initiatives that significantly enhance customer experience. Adept at managing complex escalations, implementing effective problem-solving frameworks, and consistently exceeding performance targets.Currently exploring a GenAI-first approach to transform existing workflows, focusing on optimizing tactical execution through automation and intelligent systems. This involves identifying key areas for AI integration, developing and implementing Proofs of Concept (POCs) to validate strategic applications, and building a foundation for a long-term GenAI strategy that aligns with and enhances the company\'s strategic vision.Key Capabilities- Customer Success: Expert in managing critical escalations and enhancing overall customer experience- Operational Excellence: Proven ability to streamline Technical Support operations and optimize delivery processes- Product Lifecycle: Deep understanding of product development, deployment, and cloud production observability- Team Leadership: Adept at talent acquisition, building, and mentoring high-performance global teams- Strategic Impact: Skilled in cross-functional collaboration to drive results and ensure scalable, resilient, and efficient operations.Dedicated to building and empowering teams that consistently surpass business goals and customer expectations. Committed to staying ahead of industry trends and delivering innovative solutions.

Experience

1. Director - Sales Engineering

   Druva

   Aug 2025 — Present

Education

• S.P College

  HSC

  2002 — 2004

• Savitribai Phule Pune University

  MCS, Computer science

  2007 — 2009

• Savitribai Phule Pune University

  BCS, Computer Science

  2004 — 2007

Skills

• Configuration Management
• Perl
• Amazon Web Services (Aws)
• Performance Management
• Vmware Esx
• Networking
• Team Management
• Storage
• Vmware
• Enterprise Storage
• Oracle
• Firewalls
• Cloud Computing
• Customer Support
• Rest
• Ubuntu
• IT Service Management
• Account Management
• Computer Hardware
• Security
• Enterprise Software
• Large Scale Deployments
• Cisco Technologies
• Red Hat Linux
• Solaris
• Linux
• System Monitoring
• Windchill
• Apache
• Support
• Business Strategy
• Virtualization
• Private Clouds
• Data Structures
• Management
• Linux Server
• Project Management
• Amazon Cloud
• Voip
• Unix