Sourav Dutta Operations

About Sourav Dutta Operations

Overall, 22 years of experience in Finance & Accounting, Work Migrations, Customer Care, Trainings, Project Management, Process Re-engineering/Improvements using Lean Six Sigma methodologies and providing support to stakeholders for timely completion of projects, improve efficiencies and enhance customer experience spanning across geographies and business units. At UPS, I played a key role in setting up of GBS sites at Pune, India, process migrations from US and Europe to GBS Pune and global deployment of Continuous Improvement as an on-going operations excellence strategy. At GECIS, Genpact and WNS, I was responsible for managing processes like Accounts Receivable, Accounts Payable, Vendor Setup/Maintenance, Customer Care (voice & email), F&A Audit including migration of processes from US and Europe to India.Throughout my career, I have gained valuable relationships that have taught me core company values and financial acumen. I consistently strive for personal and professional development, for myself and for everyone around me.My biggest strength is people management and being able to quickly see skills. gifts, and talents that people don\'t even realize they have. My simple strategy is that \'you take care of your people, and people will take care of your customers\'.

Experience

1. Customer Service Manager

   UPS Supply Chain Solutions

   Jul 2024 — Present

Education

• Symbiosis Centre for Distance Learning

  Postgraduate Degree, Business Administration and Management, General

  2008 — 2010

• University of Calcutta

  B.Com (H), Accountancy

  1995 — 1998