Sourav Dey

About Sourav Dey

Played leadership roles in driving transformative change through data-driven strategies; leveraged advanced analytics,NLP, MLs, and AI techniques to drive business growth and optimize decision-making processes Passionate about helping develop strategic roadmap, vision and direction for advanced analytics in alignment with the overall strategy and vision for IT Progressive history of leading and growing data-driven organizations and enabling enterprise-wide analytics solutions for multiple functions to support business growth and optimization Charismatic people leader with the competency in developing and leading a pipeline of analytics talent to deliver complex projects on time and within budget; building relationships with clients and influencing change with senior stakeholders; as well as networking with industry experts and external consultants to develop, test, and implement new approaches and solutions for analytics capabilities Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution; exceptional critical thinking and attention to detail

Experience

1. Senior Manager Analytics

   Standard Chartered

   Sep 2018 — Present · Bangalore Urban, IN

   Define the strategic vision and roadmap for analytics initiatives aligned with organizational goals and objectives Detect, monitor, and forecast trends utilizing internal bank data sets; help drive new thinking around change management records and how they are resulting to incidents or problems Blueprint strategies to transform approach towards change management records and develop Continual Service Improvement (CSI) initiatives to make existing process better Implement Statistical rigor on current workflow designs to make them more agile and robust Build data models using AI (Supervised Learning) to track impact of scheduled technical tasks Develop NLP based models to identify knowledge articles that needs to be updated, selection criteria based on rating, feedback, no. of times read and the domains attracting most views Advance communications around future enhancements and potential uses of bank data in strategic business decision making Lead a team of analysts in developing and implementing data-driven solutions to address business challenges and opportunitiesHighlights: Engaged in full stack ITSM migration from BMC Remedy to ServiceNow Built a ticket monitoring model to analyze impact of scheduled tasks and fault rate; helped in reducing change tasks arising from repeating scheduled tasks by 5% through proactive identification

Education

• Department of Statistics, University of Calcutta

  Bachelor of Science (BS), Statistics

  2002 — 2005

Skills

• White Papers
• Business Analysis
• Strategy
• Consulting
• Customer Insight
• Competitive Analysis
• Market Intelligence
• Start-Ups
• Data Analysis
• Six Sigma
• Segmentation
• Qualitative Research
• Proposal Writing
• Enterprise Software
• Vmware
• Competitive Intelligence
• Sales Analysis
• Marketing Strategy
• Crm
• Analysis
• Databases
• Business Analytics
• Business Intelligence
• Secondary Research
• Business Process Improvement
• Cloud Security
• Market Research
• Business Process
• Cloud Storage
• Management
• Spss
• Virtualization
• Market Analysis
• Team Management
• Primary Research
• Leadership
• Project Management
• Blogging
• Report Writing
• Vendor Management