Sourav Mohapatra
Lead ServiceNow Developer with expertise in modules like ITSM,ITOM,ITBM,HR Service Delivery, Virtual Agent, GRC and SecOps, Service Portal design. Integrations using REST/SOAP.
- Role
- Senior Servicenow Developer at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sourav Mohapatra
Over 11 years of experience in the IT industry with over 10 years expertise in ServiceNow.• Expertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Service Portal, Virtual Agent, HR Service Delivery, SecOps – VR, GRC - Policy & Compliance, GRC - Risk & Audit, Custom Application Development on ServiceNow• Implementation/Development of Service Portal, Service Catalog, Virtual Agent, HR Service Delivery, SecOps – VR, GRC• Knowledge in dynamic web pages creation on service portal for demo. • Designed the layout, CSS and dynamic content creation for the Self-Service Portal design.• Worked on setting up Service portal content and to make it only available to authenticated users.• Have good knowledge on OOB widgets.• Experienced as a developer in the implementation of IT Service Management on various ITIL modules such as Problem, Change, Incident, Knowledge, Configuration Changes etc.• Strong hands on implementation as Senior Developer on Custom Application, ITBM (PPM – Idea, Demand, Resource) with PMO and stakeholders.• Hands on knowledge on REST Integration and scripting.• Basic level knowledge on SSO and LDAP with AD directory integration.• ServiceNow experience in Implementation design, development, documentation, deployment, and post-production support following Agile methodology.• Experienced in providing ServiceNow Demo to different clients and requirement gathering with BAs.
Experience
Senior Servicenow Developer
Dec 2019 — Present · Kolkata, IN
Education
Silicon Institute of Technology (SIT), Bhubaneswar
Bachelor of Technology - BTech, Electronics and Communications Engineering
2009 — 2013
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