Sourav Kumar
Technical Product Manager | AI integration/Adoption, Digital Transformation | ex- Amazon
- Role
- Technical Product Manager at Deutsche Telekom Digital Labs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sourav Kumar
As a Product Manager at DT Digital Labs, I bring the perfect blend of Product Innovation, Collaboration & business analysis to the table to derive the DT customer centre for the European marketplace with a sales increase of 34% over a period of 9 months. Working for Johnson Controls has delighted our customers with highly scalable, quality products for the retail B2C market with shrink reduction by ~5%My background in software test engineering and business analysis gives me a unique perspective on product development, allowing me to balance technical requirements with user needs and business objectives.Overall, my diverse background and skill set make me a valuable asset to any team, and I am passionate about using my expertise to drive business growth and create value for customers.
Experience
Technical Product Manager
Aug 2023 — Present · Gurugram, IN
Directed end-to-end product strategy for the \'OneApp\' mobile e-wallet and \'OneWeb\' payment integration solution, serving the entire German consumer and merchant ecosystem.Skills: Product Strategy | Requirement Definition | Marketplace Expansion | UI/UX | User Research | Cross- functional Collaboration | SQL | SaaS | AWS cloud | Data Analytics| Product Management | Technical Design | Product Review | Innovation | Rest API Product Development | Payment processing | Telecom | CRM | Escalation Management | Product Roadmap | GRM Strategy | Product Backlog• Defined backlogs for Payments Gateways, billing accuracy, recurring payments, and gateway integrations; ensured compliance with PCI DSS and GDPR. • Collaborated with UX, engineering, and compliance teams to create secure, user-friendly flows, including plan upgrades, payment methods, and confirmations. • Oversaw integration with backend banks; reduced payment-related support requests through improved self-service features. • Tracked metrics like payment success rates, billing errors, and user engagement; implemented data-driven improvements.
Education
Kendriya Vidyalaya
High School Diploma, Computer Science
2011 — 2012
Dr MGR Educational and Research Institute
Bachelor of Technology - BTech, Computer Science
2012 — 2016
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