Sourav Ghosal
Cluster General Manager @The Indian Hotels Company Limited (IHCL)
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WORK HISTORY
Cluster General Manager @The Indian Hotels Company Limited (IHCL)
Chennai, IN
EDUCATION
Institute of Hotel management Bhubaneswar
Diploma, hotel management catering technology and applied nutrition
SKILLS
ABOUT SOURAV GHOSAL
Hospitality leader with 25+ years of global experience in managing luxury hotels, convention centres, and upscale properties across India, Middle East, and Africa. Recognized for turning around underperforming assets, driving topline growth, and elevating guest satisfaction through innovation and people centric leadership.Proven track record of:Successfully launching and repositioning luxury hotels and convention centres (Taj City Centre, Taal Kutir Convention Centre, Vivanta Kolkata).Driving double digit CAGR and market leadership in RGI/ARI.Enhancing guest satisfaction scores significantly through guest centric processes.Building high-performance teams with reduced attrition and stronger engagement.I bring expertise in strategy planning, operations, revenue management, and brand repositioning—combined with strong owner/stakeholder relations and a commitment to service excellence.
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