Sourav Ghosal

Cluster General Manager @The Indian Hotels Company Limited (IHCL)

Chennai, TN, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Cluster General Manager @The Indian Hotels Company Limited (IHCL)

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Chennai, IN

EDUCATION

1992 — 1995

Institute of Hotel management Bhubaneswar

Diploma, hotel management catering technology and applied nutrition

SKILLS

Pre-Opening ExperienceCulinary SkillsResortsTourismBanquetsEmployee TrainingHospitalityHotelsRooms DivisionFront OfficeWineBanquet OperationsRestaurant ManagementRevenue AnalysisFood & BeverageMicrosGuest Service ManagementFood SafetyHotel ManagementOpening HotelsFine DiningPre-OpeningMenu DevelopmentFoodProperty Management SystemsCuisineHospitality ManagementCateringYield ManagementRestaurantsHospitality Industry

ABOUT SOURAV GHOSAL

Hospitality leader with 25+ years of global experience in managing luxury hotels, convention centres, and upscale properties across India, Middle East, and Africa. Recognized for turning around underperforming assets, driving topline growth, and elevating guest satisfaction through innovation and people centric leadership.Proven track record of:Successfully launching and repositioning luxury hotels and convention centres (Taj City Centre, Taal Kutir Convention Centre, Vivanta Kolkata).Driving double digit CAGR and market leadership in RGI/ARI.Enhancing guest satisfaction scores significantly through guest centric processes.Building high-performance teams with reduced attrition and stronger engagement.I bring expertise in strategy planning, operations, revenue management, and brand repositioning—combined with strong owner/stakeholder relations and a commitment to service excellence.

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Sourav Ghosal — Cluster General Manager at The Indian Hotels Company Limited (IHCL) in Chennai, TN, IN | Unifers