Sourav Ganguly

About Sourav Ganguly

Sun Pharma benefits from over three years of expertise in IT Infrastructure Tools and Automation, where the focus is on digitization, automation, and IT as a Service (ITaaS). Efforts center around enhancing IT service delivery and implementing secure, efficient infrastructure solutions that align with organizational objectives. Previous experience as IT Manager for Cloud and DevOps strengthened the ability to lead digital transformation initiatives while maintaining seamless service delivery. Dedicated to leveraging technology to optimize operations, foster innovation, and empower teams through collaborative approaches.

Experience

1. Information Technology Operations Manager-tools and Automation

   SUN PHARMA

   Nov 2022 — Present · Mumbai, IN

   Manager – IT Infrastructure & End User Operations at Sun Pharma with 18+ years of experience delivering reliable, scalable, and secure IT services across global enterprise environments.Lead end-user operations, infrastructure platforms, and IT asset lifecycle management while driving automation-first, data-driven service delivery. Own and evolve Data Fabric–based data management and engineering dashboards, enabling unified visibility across infrastructure, ITSM, asset, monitoring, and cloud data.Actively integrating AIOps and intelligent monitoring to correlate signals, predict incidents, improve uptime, and enhance end-user experience. Design and maintain data pipelines, metadata alignment, and data quality checks to ensure trusted, near–real-time operational insights.Drive infrastructure and operations automation using Ansible and Terraform for configuration management, standardization, and repeatable deployments across on-prem and cloud environments. Build workflow automation to reduce manual effort, improve SLA adherence, and accelerate incident and change resolution.Leverage monitoring, telemetry, and service analytics to deliver actionable executive and operational dashboards, supporting proactive decision-making, cost optimization, and continuous service improvement. Partner closely with business stakeholders, security, and vendors to align IT operations with business outcomes, compliance, and digital transformation initiatives.

Education

• University of North Bengal

  Bachelor of Commerce

  2001 — 2004

• Indira Gandhi National Open University

  Postgraduate Degree, Cyber security

• Coursera

  Diploma of Education, Data analyst

Skills

• Active Directory
• Dns
• Dhcp
• Servers
• Windows Server
• System Administration
• Vendor Management
• Technical Support
• Cluster
• Mcse 2003
• Switches
• Operating Systems
• Windows System Administration
• Desktop Support Management
• Hp Eva
• Microsoft Cluster
• Backup Exec
• Software Installation
• Virtualization
• Vmware Esx
• Active Directory Experience
• Server 2000-2008
• Xp
• Cisco Technologies
• Windows 7
• Wan
• Hyper-V
• Information Security Standards
• IT Security Assessments
• Windows Administration
• 2008 Administration
• Microsoft Server Technologies
• Microsoft Server Support
• Help Desk Implementation
• Backup & Recovery Systems
• Server Administration
• Cloud Computing
• Symantec Backup
• Active Directory / Dns / Dhcp / File & Print Servers
• Symantec Backup Exec 2010 R3