Sourav Dutta
HR Operations, Retail Manager and Trainer
- Role
- Grievance Redressal and Operations at Blinkit
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Grievance Redressal and Operations
Aug 2025 — Present · Delhi, IN
Leading a grievance resolution team responsible for managing internal employee issues across the entireemployee lifecycle: from onboarding to exit, ensuring a smooth and compliant employee experience.Handling diverse grievance categories including payroll discrepancies, incentive clarifications, onboarding queries,and exit formalities through a centralized ticketing system.Maintaining strict turnaround times (TAT) by monitoring ticket inflow, prioritizing resolution queues, and ensuringtimely closures in line with SLA commitments.Operations:Creating and managing manual trackers by converting raw, unstructured data into structured formats, enablingaccurate monitoring, status updates, and insights for decision-making.Collaborating cross-functionally with Operations, Tech Support, and HR Business Partners to escalate and resolvecomplex grievances quickly and efficiently.Driving process improvements by identifying recurring issues, analyzing root causes, and proposing systematicchanges to reduce ticket volume and enhance employee satisfaction.
Education
Maharishi dayanand University
B.Tech, Mechanical
2013 — 2017
Army Public School, Kolkata
12th, Science
2011 — 2013
Army Public School Jorhat CBSE
10th
2008 — 2010
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