Sourav Das
ITIL 4 | Change Manager @ TCS | Ex-Ticketmaster | Ex-Amazon | Ops Management @ IIM-C
- Role
- Change Manager at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sourav Das
ITIL 4 Certified IT professional with 7+ years of experience in ITSM, ensuring seamless service delivery and continuous process improvement. Actively adopting GenAI capabilities to enhance ITSM efficiency, automation, and decision-making.
Experience
Change Manager
May 2023 — Present
Account: Kenvue• Own and optimize IT Change Management process in line with ITIL standards.• Serve as Process Owner for Change Management in major transformation project, leading module enhancements and ensuring audit readiness.• Enhance ServiceNow with OOB features (outage button, related items, business impact, CAB Workbench).• Lead CAB meetings, manage agendas, and drive risk-based approvals.• Manage application onboarding by setting up CIs, support groups, and approval mapping in alignment with release plans to reduce deployment risks.• Conduct PIRs, track change KPIs, and implement corrective actions.• Create/maintain SOPs, WIs, and KB articles to support compliance.• Engage stakeholders to strengthen communication and adoption.
Education
Indian Institute of Management, Calcutta
Executive Programme, Operations Management
2022 — 2023
Maharishi Markandeshwar (Deemed to be University) Official
Diploma In Engineering, Computer Science
2012 — 2015
Maharishi Markandeshwar (Deemed to be University) Official
B.Tech, Computer Science
2015 — 2018
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