Sourav Batabyal

WORK HISTORY

EDUCATION

ABOUT SOURAV BATABYAL

Hi, I’m Sourav Batabyal, a passionate IT Project Manager & Service Delivery manager with experience in driving seamless multiple IT projects (technical & non-technical), service delivery operations, and ITSM framework delivery. With a strong foundation in ITSM, SIAM, Service Delivery, Project & Program Management, Process Consulting, Automation, and Cloud Infrastructure for top global firms. Renowned for steering large-scale transformations, architecting, IT governance frameworks, and optimizing service desk and cloud operations, resulting in measurable cost and efficiency improvementsI thrive on transforming manual processes into efficient, automated workflows & processes, utilizing tools such as ServiceNow, Agile Methodologies, and Ansible. My goal is to help organizations enhance productivity by delivering high-quality, mission-critical software with speed and precision. Adept at driving Agile and Waterfall projects, leveraging ServiceNow and industry best practices to deliver rapid business value and stakeholder satisfaction. Key Expertise: Cloud Platforms: GCP, Azure Automation & IaC: Ansible CI/CD: Jenkins Monitoring & Logging: ServiceNow, Moogsoft, Jira Process: ITSM, Project Management, PMI, Scrum, Kanban Key Skills:• Solution Delivery Life Cycle (SDLC)• IT Solution Architecture• Digital Transformation• End-to-End Delivery• Stakeholder Engagement• Agile Delivery• SLA/OLA Adherence• Configuration Management (CMDB)• Cross-Functional Collaboration• Budgeting and Cost Control• Resource Allocation• Strategic Planning• Metrics & KPI TrackingI’m committed to continuous improvement, and I\'m always eager to learn and explore new technologies that drive innovation.Let’s connect! Feel free to DM me here