Sourav Bardhan
- Role
- Senior Manager Oracle Cloud Customer Notification and Major Incident Management Apac at Oracle
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sourav Bardhan
Seasoned Operations Management professional with 22 years of rich experience…
Experience
Senior Manager Oracle Cloud Customer Notification and Major Incident Management Apac
Nov 2020 — Present
Manage people for APAC Oracle Cloud Customer Notification team and Major Incident management teams. Lead the major incident management for OCI landscape managing team for NOC operations. Overseeing the Sev1 and Sev2 NOC bridges and operational efficiency. Managing the hiring of the APAC region, assisting in promotional strategy globally. Developed team dashboards to have precise data on global team dynamics. Manage people for product development programs or projects involving department or cross-functional teams focused on the delivery of a product or computer-based system through the design process, and into a finished state for external customers. Plan and direct resource schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters. Organize interdepartmental activities ensuring completion of the product/program/project on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction. Select, develop, and evaluate personnel to ensure the efficient operation of the function. Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills.
Education
West Bengal Center for
Higher Secondary; Class XII; Class X
Institute of Hotel Management Catering
MBA; XII
Skills
- Software Documentation
- Team Management
- Outsourcing
- Banking
- Customer Relationship Management (Crm)
- Auditing
- Fraud Investigations
- Service Delivery
- Fraud
- Incident Management
- Management
- Crm
- Business Analysis
- Sdlc
- Fraud Analysis
- Process Improvement
- Call Centers
- Customer Relations
- Itil
- Human Resources
- Vendor Management
- Fraud Prevention
- Customer Service
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