Sourajyoti Mandal
Sales Engineer @Greaves Electric Mobility
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WORK HISTORY
Sales Engineer @Greaves Electric Mobility
Strengthen dealer relationships to drive service business growth and profitability. Enhance operational efficiency in workshops, ensuring smooth service processes and high customer satisfaction. Maintain optimal parts availability, enabling uninterrupted service operations. Conduct regular customer engagement to understand expectations, resolve complaints within 48 hours, and improve overall service experience. Lead training programs for dealer service teams on product knowledge, repair standards, special tools, and customer handling. Perform service audits, implement corrective actions, and drive PSF score improvement to elevate service quality standards. Monitor service KPIs, identify gaps, & implement process improvements to optimize dealer performance. Collaborate with R&D and product teams to provide field feedback for product improvements and new feature development. Drive implementation of digital tools and service management systems to streamline operations and improve reporting accuracy.
EDUCATION
Cooch Behar College
Master's Degree, Automobile/Automotive Mechanics Technology/Technician
Coochbehar Polytechnic, West Bengal, India
Diploma , Automobile
ABOUT SOURAJYOTI MANDAL
Hi, I am Sourajyati Mandal – an automotive professional, driving excellence in after-salesservice and dealer operations. With over 7 years of experience across EV and ICEvehicles, I have built a career focused on optimizing service processes, improvingcustomer satisfaction, and enhancing operational efficiency in the automotive industry.Currently, I serve as Engineer – After Sales at Greaves Electric Mobility, where I workclosely with dealer networks to strengthen relationships, streamline workshopoperations, and ensure seamless service delivery. I lead training programs for serviceteams, conduct audits, implement corrective actions, and monitor key performancemetrics to drive measurable improvements in PSF scores and overall service quality.Before this, I held roles as Territory Service Manager at Homefeel Vegh Automobiles PvtLtd. and Pure Energy Pvt Ltd, managing service operations across multiple territories. Ihave a proven track record in process optimization, dealer team mentoring, andoperational leadership, consistently reducing service turnaround times and improvingdealer profitability. My technical foundation comes from hands-on experience as anAutomotive Technician at Ingo Electric, Service Advisor at Honda Dealership, and VehicleAssembly Engineer Trainee at Bajaj Auto Limited. These roles strengthened my expertisein mechanical and electrical testing, vehicle assembly, failure analysis, and root causeproblem-solving, while instilling a strong focus on quality, safety, and continuousimprovement. I thrive at the intersection of technical proficiency and strategicleadership, combining expertise in EV and ICE technology, TPM, KAIZEN, SOPcompliance, DMS, CRM, and data-driven decision-making to drive impactful results. Mygoal is to continue leading after-sales operations, enhancing dealer performance, anddelivering exceptional customer experiences. Feel free to connect or reach out to me a••••••••@gmail.com
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