Souradip M.

About Souradip M.

I am a dedicated and results-oriented professional with extensive experience in team leadership and operations management. Throughout my career, I have consistently demonstrated a strong ability to collaborate with cross-functional teams and deliver exceptional results in fast-paced environments. My expertise lies in dispute and product operations, logistics, supply chain management, and vendor management. In my most recent role as a Team Lead of Operations at VA Tech Ventures Pvt Ltd - HAPPAY, I successfully created user stories by collaborating with product managers, marketing, and engineering teams. I was responsible for defining clear acceptance criteria and ensuring data access and reliability. Additionally, I owned key metrics and worked closely with product teams to identify areas for improvement. I was also instrumental in understanding customer needs and converting them into actionable business requirements. Furthermore, I excelled in troubleshooting, testing, and resolving disputes or chargeback issues promptly. Prior to this, as a Team Lead of Operations at Duroflex India PVT LTD, I played a vital role in ensuring the accuracy of inventory, coordinating dispatch plans, and managing material handling activities. I actively participated in cross-functional process improvement initiatives and supported logistics sourcing teams to adopt best practices. I also tracked D2C orders and focused on enhancing last-mile customer experience metrics. During my tenure at Kurlon Enterprise Limited, I successfully managed end-to-end dealer operations on a pan-India scale, encompassing vendor management, 3PL coordination, supply chain management, and logistics. I have also gained valuable experience in delivery management systems and stakeholder management through my time at Landmark Group. With a strong background in operations and people management, I have consistently driven high performance and productivity. In my previous role at IKF Technologies Ltd, as an Operations Team Lead in DishTV, I effectively managed end-to-end operations, while also addressing attrition and other manpower challenges. Throughout my career, I have leveraged my analytical skills to analyze data and gain insights into user behavior, ultimately improving product performance. I have collaborated closely with product managers, developers, and quality assurance teams to ensure successful product delivery and optimization. I have a proven ability to handle escalations from banks and customers, resolving disputes and chargebacks related to payments.

Experience

1. Assistant Concept Manager

   Landmark Group

   Sep 2023 — Present · Bengaluru, IN

Education

• Noapara Bhrayamayi Vidyalaya

  W.B.S.S.E (Class 10), General Studies

  2006 — 2007

• Kantichandra high school

  W.B.H.S..E (Class 12), Commerce

  2008 — 2009

• NMIMS CDOE

  certificate, Project Management

• Andhra University

  Master of Business Administration - MBA, Marketing/Marketing Management, General

• Netaji Subhash Open University, Kolkata

  Bachelor of Commerce - BCom, Business/Commerce, General

  2014 — 2017

• Indian School of Business

  Product management, Special Products Marketing Operations and development