Sourabh Banerji
SDM Cognizant |Project Lead| Ex: TechMahindra, Ex: Hutchison Whampoa 3Global Services, Ex: Mphasis
- Role
- Service Delivery Manager at Cognizant
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Sourabh Banerji
Strategic Operations Leader with a proven record of driving scalability and…
Experience
Service Delivery Manager
Oct 2023 — Present · Pune, IN
Role:Leading and managing the CS vertical for APAC, EMEA, JPAC, LATAM & India customers for one of fortune 500 Training organizationManaging the business requirements through various operational nodes such as recruitment, training, Quality, Manpower requirements, billing and invoicingResponsible for overall verticals accurate billing and invoicing.Connect with VMO teams on regular basis for hiring, ramp-up planning and billability.Managing stakeholders on program related issues through weekly, monthly and quarterly connects.Responsible for overall vertical level utilization and manpower standardization as per SOW, MSA and Cognizant threshold.Mapping of associates as per programs and ensuring utilizations and billability are met month on month basis.Ensuring key documents such as Manpower, Billing and Invoicing, SOP’s and TNI are updated on weekly basis.Responsible for managing various Geo’s issues related cost and utilization and to co-ordinate with Program Lead (SBU Level) updated on cost and billing impact due to forex and other issues.·Steering the responsibility of managing: Setting up internal processes to standardized as per current organizational requirements Client and Stake holder management and understanding & resolving the key issues impacting the business. Highlights: · Implemented Automated AMS systems to capture the productivity and utilization across various verticals and Geo’s within program· Implemented automated email responses to reduce total resolution time (TRT) and first response time (FRT)· Ensuring NPS are met as per SOW commitments and no penalty been applied on the program· Rolled out policies related to work management and adherences for the business· Standardization & implementation of KRA’s and KPI’s for the overall teams across organization· Appraisal’s and cost valuation basis the program budget and ensuring threshold’s are met as per organizational policy.
Education
K.V. Nepanager
SSC and HSC
1987 — 1999
Kendriya Vidalaya
10th
Ahmednagar College
B.Com
Ahmednagar College
12th
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