Sourabh Tiple
ITIL-Certified Major Incident Manager | 6+ Yrs in Critical Incident Resolution, Problem & Change Management
- Role
- Major Incident Manager at LTIMindtree
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Sourabh Tiple
6+ years experienced Major Incident Management professional with a strong background in ITservices, operations and incident resolution. Proven ability to lead cross-functional teams,communicate effectively with stakeholders and drive the resolution of high-priority (Sev1, Sev2)incidents. Skilled in root cause analysis, change management and problem management toensure minimal disruption to critical services. Seeking a challenging role in IT InfrastructureServices to apply my expertise in incident management, problem resolution, and continuousimprovement.Expertise in handling Key Account management, IT Operations, Stakeholder management,Vendor Management and process management.An effective communicator with strong interpersonal skills, with the ability to relate to people at effective communicator with excellent relationship management skills and strong analytical,problem solving & organizational capabilities.
Experience
Major Incident Manager
Mar 2022 — Present
Maintaining and managing specifically Incident / Problem for all major P1/P2 along with the RCA.Led the resolution of several high-priority incidents, ensuring that service downtime wasminimized and service level agreements (SLAs) were met consistently.Skilled in leveraging ITIL methodologies, including Incident, Problem, Change and Service LevelManagement, to enhance operational efficiency and improve service delivery.Contribute to major incident management, participate in incident resolution, lead command andcoordination efforts during significant service interruptions and supply diagnostic information fromthe monitoring tool.Developed and maintained strong relationships with internal teams and external vendors,improving collaboration during major incidents.Successfully implemented a root cause analysis process for recurring incidents, leading to asignificant reduction in incident frequency.Played an integral role in the Change Management process, reducing the risk of change-relatedincidents through careful planning and communication.Streamlined post-incident reporting and analysis, providing leadership with actionable insights forcontinuous service improvement.
Education
GH Raisoni University Amravati
Bachelor of Engineering - BE, Civil Engineering
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