Sourabh Tayade

Manager - Amazon Customer Excellence Systems

Role: Program Manager - Amazon Customer Excellence System at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

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About Sourabh Tayade

I design lean operational systems with a bias for results. Focused on efficiency…

Experience

Program Manager - Amazon Customer Excellence System
Amazon
Dec 2024 — Present · Bengaluru, IN
Leading Amazon India\'s Middle Mile national charter to reduce packaging defects and improve shipment handling quality across the logistics network.Spearheading initiatives to improve shipment integrity, packaging standards, and handling practices across more than 25+ sorting centers nationwide.Leveraging Lean Six Sigma, root cause analysis (RCA), and data analytics to identify systemic process gaps and implement scalable, tech-enabled solutions.Collaborating with operations, training, and product teams to standardize SOPs, improve automation adoption, and enhance quality at every touchpoint.Driving weekly governance reviews, leadership deep dives, and cross-functional alignment to sustain quality KPIs and reduce customer-impacting defects.Delivered measurable impact through programs focused on scan accuracy, packaging material pilots, audit compliance, and reducing in-transit damage rates.

Education

BNBandodkar College of Science Chendani Bunder Road Thane 400 601
Higher Secondary Certificate (HSC), Maharashtra
2014 — 2016
Vellore Institute of Technology
Bachelor of Technology
2016 — 2020
Indian Institute of Management, Lucknow
Executive Certification
2022 — 2023
Padmavati Venkatesh High School & Jr. College
Secondary School Certificate (SSC), Maharashtra Board
2004 — 2014

Contact information

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Sourabh Tayade

Experience

Program Manager - Amazon Customer Excellence System

Education

BNBandodkar College of Science Chendani Bunder Road Thane 400 601

Vellore Institute of Technology

Indian Institute of Management, Lucknow

Padmavati Venkatesh High School & Jr. College

Find verified contacts for anyone on LinkedIn