Sourabh Singh
Customer support specialist | Anchanto
- Role
- Customer Support Specialist at Anchanto
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Sourabh Singh
Business Systems Analyst with strong domain expertise in eCommerce Order Management…
Experience
Customer Support Specialist
Dec 2024 — Present · Pune, IN
Anchanto Pvt. Ltd.| L\'Oréal ASEAN & LOK | ServiceNow | OMS | BAU Calls | Lazada | ShopeeAs a Customer Support Specialist at Anchanto, I play a critical role in ensuring smooth operations for L\'Oréal across multiple ASEAN and LOK markets using our SaaS-based Order Management System (OMS). My core responsibilities include handling incident tickets on ServiceNow (SNOW), collaborating with L3 technical teams for issue resolution, and managing operational queries related to promotions, stock issues, order syncing, and payment processing. I regularly prepare weekly operational decks for L\'Oréal’s internal teams and stakeholders, support root cause analysis, and ensure incident triaging based on severity. I actively track performance metrics and share trend-based insights across geographies. Experienced with tools like Zendesk, SNOW, Excel, and OMS platforms integrated with marketplaces like Lazada and Shopee (SHP).Currently, I’m expanding my scope by preparing to lead BAU (Business As Usual) calls with regional stakeholders, focusing on ensuring platform reliability and faster issue turnaround.Let’s connect if you’re in SaaS, e-commerce, or tech-enabled operations!
Education
Amity University Mumbai
Bachelor of Business Administration
2017 — 2020
SVM Jr. college
PCM
2015 — 2017
FLAME University
Master of Business Administration - MBA
2021 — 2023
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