Sourabh Shrivastava
Manager - Global Operations and Supply at EaseMyTrip.com
- Role
- Manager - Global Operations Emtstays Com at Easemytrip.Com
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sourabh Shrivastava
Our team at EaseMyTrip.com is reshaping the B2B travel distribution landscape, leveraging…
Experience
Manager - Global Operations Emtstays Com
Oct 2023 — Present · Gurugram, IN
Building EmtStays.com B2B travel distribution network, a wholly owned B2B vertical of EaseMyTrip • Work with cross-functional teams to drive business growth and operational excellence• Oversee B2B and B2C segments, ensuring seamless global operations• Managing marketing content for EMTSTAYS.COM• Contributing to the development of a user-friendly booking system (Juniper) to enhance customer experience and optimize operations• Onboard suppliers and manage partnerships, and ensure quality service through SLAs• Foster strong relationships, understand client needs, and ensure high satisfaction• Implemented CRM system for customer service and internal teams to streamline the overall operations• Streamline processes for online and offline booking reservations and services• Manage financial aspects, including virtual payment system, partner billings and payment disputes resolution, to ensure financial stability and meet departmental objectives• Conduct performance evaluations, provide feedback, and foster a positive work environment within team
Education
The Bhopal School of Social Sciences
Bachelor of Commerce (B.Com.)
2013 — 2016
Indian Institute Of Tourism And Travel Management
Master of Business Administration (MBA)
2016 — 2018
Skills
- Microsoft Office
- Customer Service
- Leadership
- Powerpoint
- Marketing
- Team Building
- Event Planning
- English
- Time Management
- E-Commerce
- Event Management
- Event Photography
- Corporate Events
- Special Events
- Social Media
- Management
- Social Media Marketing
- Research
- Microsoft Word
- Sales
- Marketing Strategy
- Public Relations
- Customer Satisfaction
- Tourism Management
- Hospitality Industry
- Training
- Strategic Planning
- Advertising
- Digital Marketing
- Start-Ups
- Online Marketing
- Business Planning
- Negotiation
- Market Research
- Team Management
- Tourism
- Travel Management
- Tourism Marketing
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