Sourabh Sajjan

Production Services Intern @The Options Clearing Corporation (OCC)

Serving as ServiceNow administrator for critical ServiceNow modules, including oversight of the Configuration Management Database (CMDB). Responsible for maintaining comprehensive records of Configuration Items (CI) utilized by internal teams, facilitating efficient technology changes, and enhancing incident identification and resolution processes. Designed and developed an automated inbound email action that efficiently receives and parses incoming emails using JavaScript and GlideParser libraries, ensuring seamless comparison between the Discovery devices and the ServiceNow class items.