Sourabh Narsaria
Mystery Shopping & Real-time CX measurement Expert | Founder: FloorWalk | Specialist in Customer Experience Solutions | Driving Marketing Strategies for 500+ Global Brands
- Role
- Mystery Shopping & Market Research Expert, Founder at Floorwalk
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Sourabh Narsaria
I\'m the Founder & CEO of Floor Estate, building Central India\'s largest real estate…
Experience
Mystery Shopping & Market Research Expert, Founder
May 2014 — Present · Gurgaon, IN
Leading FloorWalk as CEO for over 10 years, driving the company’s growth and expertise in retail audits and mystery shopping-Developed a high-performing team of 50 professionals, ensuring client-centric solutions and consistent project success-Managed marketing audit execution for 250+ clients, delivering data-driven insights that enhance market positioning- Architected customer excellence programs for premier automotive brands like Audi, Porsche, Ford, Maruti, and Hyundai, improving customer experience standards-Partner with international entities across the USA, China, UAE, Australia, and 22+ other countries to expand global market research and audit operations-Designed and implemented retailer recommendation frameworks for leading apparel brands in India, driving measurable retail performance improvements-Lead the development and deployment of an automation tool for audit data collection, enhancing operational efficiency nationwide-Oversee dev-ops management for a globally recognized market research platform, optimizing workflows and delivering cutting-edge research solutions.
Education
University of Mumbai
Bachelor of Engineering - BE, Computer Science
2008 — 2012
St josephs convent Khandwa
HSC, Mathematics and Computer Science
1993 — 2008
Skills
- Customer Service
- New Business Development
- Windows
- Marketing
- Marketing Strategy
- English
- Web Development
- C++
- SEO
- Business Development
- Market Research
- Research
- Microsoft Excel
- Powerpoint
- Team Management
- Team Building
- Customer Relationship Management (Crm)
- Public Speaking
- Microsoft Word
- Business Strategy
- Html
- Photoshop
- Crm
- Outlook
- Microsoft Office
- Teaching
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