Sourabh Mittal
- Role
- Senior Data Scientist, Concession Abuse Prevention at Amazon
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Sourabh Mittal
Data Science professional with ~15 years of experience focused on Machine Learning, Abuse…
Experience
Senior Data Scientist, Concession Abuse Prevention
Jun 2020 — Present
Leading a cross functional team of Data Scientists and Business Intelligence Engineers to drive initiatives like experiment design, causal inference, optimization strategy, and augmentation of risk signals through ML models to protect Amazon from Concession Abuse - Built and implemented a real-time contact reason prediction model which enabled auto-routing of contacts to the relevant agent group driving a reduction of 2.3MM manual transfers and annualized saving of ~$8.6MM - Designed and launched A/B tests to measure the impact of routing concession abuse contacts to different contact center queues. Based on the experiment results, influenced the routing strategy to drive an annualized ROI improvement of $6M - Built and implemented a new concession abuse prediction model which reduced the false positive rate by ~2.5% and increased the annualized concession saving by ~$10MM
Skills
- Machine Learning
- Sql
- Crm
- Analytics
- Financial Modeling
- Data Analysis
- Forecasting
- Credit Cards
- Predictive Modeling
- Analytical Skills
- Data Mining
- Data Science
- Quantitative Analytics
- Business Strategy
- Analysis
- Sas
- Leadership
- Valuation
- Business Analytics
- Python
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.