Sourabh Kumar
Customer Success Associate @ Transcom | Delivering Exceptional Customer Experience | Retention & Relationship Management |
- Role
- Customer Success Associate at Transcom India
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sourabh Kumar
I am a results-driven Customer Success Associate at Transcom, passionate about delivering exceptional customer experiences and creating long-term value for both customers and organizations.With hands-on experience in handling diverse customer queries and resolving complex issues, I focus on improving customer satisfaction, retention, and overall experience. I thrive in fast-paced environments where communication, empathy, and problem-solving play a critical role.I don’t just solve problems—I aim to understand the root cause, improve processes, and contribute to business growth through better customer engagement. Core Expertise:• Customer Success & Retention• Client Relationship Management• Conflict Resolution & Escalation Handling• CRM Tools & Process Optimization• Communication & Cross-functional Collaboration My Goal:To grow into a leadership role where I can drive customer success strategies, improve business performance, and lead high-performing teams.I am actively open to learning, networking, and exploring opportunities that align with growth, innovation, and global exposure.
Experience
Customer Success Associate
Mar 2026 — Present
Education
Lalit Narayan Mithila University (LNMU), Darbhanga
Bachelor of Arts - BA, English Language and Literature, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.