Sourabh Bhale

About Sourabh Bhale

I have more than 18 years of experience in People Management, Escalation Management, Consultation, and Application Support from different industries such as eProcurement, Contract Management, Spend Analysis, and Health Care. Good Functional knowledge of the entire Supply Chain with Primary focus on Contract Management and eSourcing-Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into functional requirements-Handling various clients from different countries-Adept at preparing business requirements documents (BRD’s), defining project plans, writing system requirements specifications, and delivering project/status reports-Worked with teams to examine and solve business problems by accurately analysing the needs of clients and helping them achieve improved quality and value for their customers-Conducting presentation/training sessions and system study-Expert at analyzing, designing systems applications and business processes-Excellent written and oral communication skills with a results-oriented attitude-Proactive team player with demonstrated problem solving and analytical reasoning abilities.Specialties: Software Testing, UNIX, Windows Server JIRA, Salesforce along with good communication and presentation skills.

Experience

1. Senior Manager, Customer Success

   Icertis

   Jul 2023 — Present · Pune, IN

Education

• Amravati University

  Bachelor of Commerce - BCom, Accounting

• SEED Infotech

  Diploma in Software Testing, Software Testing

  2007

• Yashwantrao Chavan Maharashtra Open University

  Master of Computer Applications - MCA, Computer and Information Sciences and Support Services

• Yashwantrao Chavan Maharashtra Open University

  Bachelors of Computer Applications, Computers

Skills

• Management
• Vendor Management
• Integration
• Requirements Analysis
• Sourcing
• Consulting
• Sql
• Troubleshooting
• Business Process
• Contract Management
• Business Analysis
• Supplier Sourcing
• Team Management
• Customer Relationship Management (Crm)
• Testing
• IT Operations
• Itil