Sourabh Agarwal
Service Delivery Manager at Cisco Systems | Professional Services | IT Service Management | Global Service Delivery
- Role
- Manager Professional Services at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sourabh Agarwal
Excellence in defining global service delivery standards and guidelines that serve as benchmark to deliver best-in-class value for customer outcomes. Proactive leading of customer success and delivery teams to drive accelerated adoption of product and solutions leading to customer retention and renewals. Business partnering with Strategy, Product & Portfolio management and Sales Enablement teams to develop new service offerings and developing GTM strategy for worldwide customers.Led strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones; assessing, clarifying and validating customer needs on an ongoing basis. Skilled in articulating customer needs for providing apt solutions as per requirements. Holding multiple industry recognized certifications and accreditation:AWS certified Solutions Architect AssociateCisco Certified Internetwork Expert (CCIE R&S)ITIL ExpertBusiness Value specialistSix Sigma - Yellow Belt
Experience
Manager Professional Services
Oct 2014 — Present
Education
S.R.M.S. College of Engg & Technology
B.E, Computer Science
1998 — 2002
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