Sourab Choudhury
Customer Relationship Manager | Driving Customer Excellence in Real Estate | Specialist in Post-Sales Operations, Registration, Possession & Collections
- Role
- Customer Relationship Manager at Max Estates Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sourab Choudhury
With over 9 years of experience across Hospitality, Facility Management, and Real Estate CRM (Post-Sales), I have built a strong foundation in delivering exceptional customer experiences and managing complex operational processes. My professional journey has been both enriching and transformative, shaping me into a result-oriented and people-focused professional.Throughout my career, I have gained hands-on experience in Facility Operations, Customer Relationship Management, Possession, Collections, and Post-Sales Service Delivery. Exposure to diverse roles and clients has enhanced my analytical thinking, adaptability, and problem-solving skills, enabling me to provide seamless customer service and drive operational excellence.I take pride in maintaining strong client relationships, fostering continuous process improvements, and ensuring timely, high-quality service delivery. My approach combines strategic thinking with on-ground execution to achieve optimal results for both customers and the organization.I am passionate about creating positive customer journeys and contributing to business growth through collaboration, leadership, and consistent performance.
Experience
Customer Relationship Manager
Dec 2025 — Present · Gurugram, IN
Education
Sikkim Manipal University (SMU)
Master of Business Administration - MBA
Deepika English Medium School - India
Class 1 to Class 10
2000 — 2011
Deepika English Medium School - India
Cbse, Business/Commerce, General
2011 — 2013
Mahatma Gandhi University
BSc. Hotel Management , Hotel/Motel Administration/Management
2013 — 2016
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