Sourav Gupta
Learning & Develpment Head @Sastasundar
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WORK HISTORY
Learning & Develpment Head @Sastasundar
Kolkata, IN
Designed and executed an end-to-end HealthBuddy (Franchise) onboarding and enablement architecture, supporting rapid brand expansion across 5+ statesServed as Lead Facilitator and Content Director for large-scale mega training programs with attendeesOwned the complete event lifecycle, including agenda design, executive keynote scripting, speaker coordination, and host managementTransformed the pharmacist training curriculum by introducing role-play simulations and interactive digital learning modulesAchieved a 35% improvement in process compliance and service quality through experiential learning designBuilt an omnichannel franchise experience journey by integrating physical training touchpoints with a 24/7 digital knowledge baseReduced franchise and field support ticket volume by 20% through proactive learning and self-serve enablementDeveloped proprietary AI-powered tools using Vibe Coding (natural language development via Cursor/Replit), including a Sales Script Generator and Interactive FAQ Bot for field teams and franchise ownersDesigned and deployed advanced multi-shot LLM prompt architectures to generate localized, culturally nuanced training content in Hinglish and Bengali, while maintaining medical and compliance accuracyBuilt automated AI feedback loops using sentiment analysis to process training feedback from thousands of participantsDelivered real-time, data-driven insights to leadership on training effectiveness, engagement levels, and learning impact
EDUCATION
The University of Burdwan
Bachelor of Business Administration - BBA, Specialized Sales, Merchandising and Marketing Operations
The University of Burdwan
Bachelor of Business Administration
ABOUT SOURAV GUPTA
I build learning systems that scale businesses.With 5.5+ years across healthcare, travel, and high-growth startups, I specialize in Sales Enablement, Franchise Training Architecture, and AI-driven Learning & Development. My work sits at the intersection of people, performance, and technology.At SastaSundar, I lead end-to-end HealthBuddy (Franchise) enablement across 5+ states—designing onboarding ecosystems, facilitating participant mega-training events, and transforming pharmacist and field-force capability through immersive, role-play–driven learning.I’m also deeply focused on AI in L&D.Using Vibe Coding (natural language development), I build internal tools like sales script generators, interactive FAQ bots, and AI-powered feedback systems helping teams learn faster, perform better, and rely less on manual support.Previously, I built L&D functions from scratch at TripXL, reduced sales ramp-up time by 50%, and helped launch high-performing regional sales teams with 200% revenue growth.What I believe:Training should be data-first, not gut-drivenAI should augment human empathy, not replace itEnablement is not an event it’s an experience journey Interests: Sales Enablement | Franchise Training | AI in L&D | Vibe Coding | Capability Building Open to: Corporate Trainer | Enablement & L&D Leadership roles
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