Soura Bagcchi
ITIL Strategic Leader, ISO 20000 Lead Auditor, AGILE SCRUM Master, ServiceNow Functional Consultant, ISO 27001 Lead Auditor, ISO 9001 Lead Auditor, SIAM, PRINCE2
- Role
- Senior Functional Consultant - Agile Scrum Master Servicenow at Hexaware Technologies
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Soura Bagcchi
An experienced ITIL Process Consultant, ServiceNow Functional Consultant (AGILE SCRUM). My Core Skills are IT Process Consultancy, AGILE SCRUM, ISO ISMS Audit and Continual Service Improvement (CSI). give more importance to communication, human relations, hardworking, perseverance and motivation. I have been training people for ITIL since July 2008. By this training I get inspiration to broaden my horizon of knowledge and skill through the interaction. The dimension of IT is vast and ever growing, to cope with this the interaction, Knowledge sharing and building inter-personal relationship is a must. Post Competency alignment and standardization, such training have facilitated IT service providers with varied skills and experiences to come together in one forum and share what we refer to as \"Knowledge\". I believe -\"Go an extra mile beyond your BAU and innovate methodology for directly/indirectly uplifting Organization\'s and Client\'s Success\".
Experience
Senior Functional Consultant - Agile Scrum Master Servicenow
Aug 2024 — Present
IT Service Management process consultancy. As a ServiceNow consultant, designing Functional Requirement Specification (FRS) based on Customer requirement and specifications, driving Agile methodologies, story creation, designing workflows, Sprint capacity planning, Workforce management, Sprint Velocity, driving Playback and retrospective ceremonies during a Sprint.
Education
Swami Ramanand Teerth Marathwada University
BE, Electronics
1996 — 2000
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