Soundarya Murugesan
O2C Operations Senior Analyst in Accenture - Team handling and experienced in Supply Chain Operations under Sales Order Reconciliation and Billing.
- Role
- Order to Cash Operation Senior Analyst at Accenture
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Soundarya Murugesan
Experienced Team Lead with over 7 years of expertise in client relationship management, Supply Chain and Logistics, Order to Cash and process improvement across top organizations. Skilled in leading teams and driving quality, SLA adherence, and operational excellence. Adept at data analysis, resolving escalations, and streamlining workflows through automation and cross-training initiatives. Known for excellent communication, leadership, and problem-solving abilities.
Experience
Order to Cash Operation Senior Analyst
May 2023 — Present · Bengaluru, IN
Coordinated with global teams to resolve client escalations, manage issue tickets, and ensure SLA adherence.• Led team discussions, provided regular feedback, and developed training plans for new and cross-functional roles.• Created and implemented SOPs and process documentation for efficient operations and transition management.• Published internal performance reports, including quality, SLA metrics, and attendance trackers, ensuring consistent monitoring and improvements.• Oversaw Order reports and maintain 100% Global Metrics.
Education
PSG College of Arts and Science
Bcom CS, Bcom(cs), Mcom, MBA, PGDIB
2013 — 2018
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