Soumyojit Basu
Consultant @EY | Banking & Financial Services Strategy | Digital and Business Transformation | Customer Experience Transformation
- Role
- Consultant at EY
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Soumyojit Basu
Soumyojit Basu is a consulting professional with 4 years of cross-functional experience…
Experience
Consultant
Jul 2024 — Present · Bengaluru, IN
Driving digital transformation in the BFSI sector through CRM-led consulting initiatives. Serve as a Functional Consultant and product owner, shaping end-to-end Microsoft Dynamics 365 (Customer Service) solutions that align with client strategy and operational goals.Lead business analysis across banking engagements, conducting stakeholder workshops, translating needs into user stories, and managing Agile delivery cyclesOwn product vision and roadmap; align solution design with service excellence, regulatory adherence, and customer experience transformationCollaborate with cross-functional teams to design scalable, low-code workflows using Dynamics 365, Power Platform, and automation best practicesChampion CRM process reengineering to streamline onboarding, service requests, and case management in high-volume environmentsPartner with delivery leads and QA teams to ensure fit-for-purpose solutions with measurable business outcomes.
Education
Praxis Business School
PGP Data Science
2023 — 2023
Delhi Public School, Ruby Park
Higher Secondary(Class-XII)
2013 — 2015
The Assembly of God Church School - India
Secondary(Class-X)
2001 — 2013
Heritage Institute of Technology
B.TECH
2015 — 2019
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