Soumya Unni

Emea Solution Architecture Leader, Amazon Connect @Amazon Web Services (AWS)

Wokingham, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2022 — Present

Emea Solution Architecture Leader, Amazon Connect @Amazon Web Services (AWS)

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EDUCATION

2000 — 2004

University of Calicut

Bachelor of Technology, Electrical and Electronics Engineering

SKILLS

VoipSipTelecommunicationsUnified CommunicationsIvrVideo ConferencingH.323TelepresencePre-SalesTelephonyOutbound DialerCall Centre ManagementCisco TechnologiesSip TrunkingPolycom Video ConferencingTcp/IpIpWanServersSession Initiation Protocol (Sip)Voice Over Ip (Voip)Call CentersWide Area Network (Wan)Internet Protocol Suite (Tcp/Ip)Contact CentersCisco Systems Products

ABOUT SOUMYA UNNI

I lead the Amazon Connect Solution Architecture team across Europe, the Middle East, and Africa (EMEA), bringing over 15 years of experience in Digital and Customer Experience Transformation. I guide organisations through digital innovation journeys, architecting solutions that leverage cloud technology, generative AI, intelligent automation, and agentic AI capabilities to deliver exceptional customer experiences.As a passionate people leader, I build high-performing teams and foster a culture of innovation, collaboration, and continuous learning. Under my leadership, the EMEA Solution Architecture team has enabled numerous organisations to reimagine their customer service operations, driving improved efficiency, enhanced customer satisfaction, and measurable business value through Amazon Connect\'s AI-powered platform.

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