Soumya Pal
“Complaint Handling Specialist | Proficient in Customer Financial Issues | Energy Sector Experience | Compliance Savvy”
- Role
- India Analyst at WM
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Soumya Pal
Ever wondered who\'s behind those seamless customer interactions when things go sideways? That would be me—your go-to expert in resolving complex customer service puzzles with a smile! At WNS Centrica, I specialized in handling tricky financial inquiries and dispute resolutions in the utility sector, ensuring that every customer hangs up happier than before.With a robust background in both customer support and digital marketing, I excel at identifying process bottlenecks and implementing smart solutions that not only improve the customer experience but also streamline operations. My knack for analytical problem-solving ensures that customer satisfaction never dips on my watch.Combining empathy with efficiency, I\'ve successfully navigated the challenging waters of regulatory compliance and financial transactions including debits, credits, and refunds. My goal? To make every customer interaction a sterling example of how care meets competence.Keen to explore how attentive customer support can transform your business? Let\'s connect!
Experience
India Analyst
Mar 2026 — Present · Indore, IN
Education
sage university Indore
b.sc agriculture, Agriculture, Agriculture Operations, and Related Sciences
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