Soumyanil Chakraborty
Customer Service Specialist @Foundever
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WORK HISTORY
Customer Service Specialist @Foundever
Coventry, GB
Handled inbound and outbound calls, email queries, and escalations for a portfolio of high-value accounts across diverse industries. • Logged and tracked cases using SAP CRM, Zendesk, Symphony, and Jira, ensuring adherence to standard operating procedures (SOPs). • Delivered first-line technical and account support, including troubleshooting login issues, digital platform onboarding, and account management. • Maintained service quality by following escalation protocols and providing timely updates to customers, partners, and internal teams. • Proactively contacted clients with updates, reminders, and tailored solutions to improve satisfaction and retention.
EDUCATION
Coventry University
Master of Science - MS, Sports Management
MBA-ESG-India
Master of Business Administration - MBA, Sports management
ABOUT SOUMYANIL CHAKRABORTY
Customer Experience and Business Operations professional with 3+ years of international…
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