Soumyajit Ghosh
| PGDM- NDIM,New Delhi .
- Role
- Senior Executive at Delhivery
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Soumyajit Ghosh
Results-driven logistics professional with experience in client relationship management and supply chain operations. Adept at fostering strong client relationships and delivering timely solutions and enhancing operations to meet their specific logistics needs. Have strong negotiation skills, communication and relation building skills which have been build throughout these years of expirence.Looking for to work with the organisation which provide platform to grow, learn and contribute to the growth of the orgainzation. Currently working with Delhivery limited as Service account Manager handling manjor accounts.Prior,has expired in warehouse management handling first mile, last mile and gate-way operations. Did PGDM from New Delhi Institute of Management in Marketing and operations.
Experience
Senior Executive
Mar 2023 — Present · Gurgaon, IN
Building strong and lasting relationships with customers and provide second-to-none customer Exprience.*Taking full responisbility and end to end ownership of client shipment and issues.*Achieved 90% Customer Satisfaction Index.*Achieved an 80% increase in the load factor of the account within 3 months through improving retention and revenue levels.*Ensured no PDD aging shipments exceeding 16 days were present in the network.*Ensure closure of all scan ageing shipment within 4 days.*Building and cultivating strong relationship with internal stackholders for ensuring timely closure of critical client escalation and pain points so as to enhance client experience.*Develop strong communication channel in all level with the client so as to close the CCF cases and critical client failure which impact operations.*Ensured customers were satisfied by scheduling regular meetings and proactively communicating with them.*Prepared weekly performance reports using AWS and shared them with the client.
Education
New Delhi Institute Of Management
PGDM, Marketing & operations
2019 — 2021
Bidhan Chandra College
Bachelor's degree, Economics
2016 — 2019
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