Soumyajit Dutta
<AWS certified ML Engineer associate & AI Practitioner>Manager @Amazon-FireTv<Quality Manager @Vodafone Idea<Trust & Safety Quality lead @Tiktok<Senior Associate @Accenture<Quality Associate @Tata Consultancy service
- Role
- Operations Team Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Soumyajit Dutta
I don\'t just manage AI products — I build them. In the last 18 months at Amazon…
Experience
Operations Team Manager
Sep 2024 — Present · Chennai, IN
Managing FireTV operations with a talented workforce of 32 members- Closely supporting FireTV provider lifecycle i.e Onboarding>Catalog testing>App & Device testing- Ensuring the best catalog for FireTV device by designing the process SOP and enhancing the same based on market demands- Work closely with FireTV global program team to launch multiple new features which leads best customer experience- Close sync up with Developers to enhance catalog matching tools- Capacity planning for org and ensuring 100% SLA adherence- Performance management and Talent review for the FireTV ops team- Lead multiple process/tool improving ideas to a successful closure which contributes significant $saves every quarter- Desgining Ops-Quality strategy to ensure 99% accuracy year around- Lead operations automation projects to reduce manual steps.
Education
Calcutta University, Kolkata
Bachelor of Arts - BA
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