Soumyajit Basu

Strategic Operations Leader | Driving Service Delivery Excellence, Cost Optimization & High-Performance Teams | 14+ Years in CX & Global Digital Marketing

Role: Operations Manager at 埃森哲
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Soumyajit Basu

Strategic operations manager with over 14 years of experience managing high-performance…

Experience

Operations Manager
埃森哲
Nov 2024 — Present · Hyderabad, IN

Education

St Pauls school
Bachelor of computer application
1994 — 2007
Sikkim Manipal Institute of Technology - SMU
Bachelor of Computer Application
2007 — 2010

Skills

Process Improvement
Management
Hp
Sales Management
Laptops
Call Centers
Operations Management
Team Leadership
Bpo
Troubleshooting
Performance Management
Crm
Service-Level Agreements (Sla)
Sla
Vendor Management
Transition Management
Offshoring
Training
Customer Satisfaction
Requirements Analysis
Team Management
Business Process Outsourcing (Bpo)
At&T
Process Excellence
Mis
Employee Engagement
Workforce Management
Pre-Sales
Service Delivery
Technical Support
Business Analysis
Outsourcing

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Soumyajit Basu

Experience

Operations Manager

Education

St Pauls school

Sikkim Manipal Institute of Technology - SMU

Skills

Find verified contacts for anyone on LinkedIn