Soumyadeep Dey
Program Manager @Iron Systems, Inc
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WORK HISTORY
Program Manager @Iron Systems, Inc
IN
Managing accounts with an average monthly billing between 1M -2M USD, ensuring seamless service delivery and maximizing client satisfaction- Oversaw the delivery of End User Engineering and Managed Services for renowned channel partners including Wipro, TCS, Persistent, and HCL, guaranteeing adherence to SLAs and exceeding productivity targets- Leading workplace transformation and migration projects for selected accounts, resulting in a notable achievement of SLAs, substantial productivity enhancement, and significant cost optimization- Spearheading the on-boarding process for new accounts, with a focus on elevating customer satisfaction and steering account growth- Managing teams and all people processes to ensure streamlined operations and fostering high-performing teams- Supervising Imaging Engineering, Application Packaging, Virtualization, Software Distribution, Patch Management, Windows 10/11, Windows 10/11 Migrations, SCCM, Nexthink, and 1E solution- Directing the IT Transformation Program, successfully delivering Infrastructure as a Service for all End User Technology areas, encompassing multiple technology streams- Executing a multi-technology transformation program and facilitating migration to the cloud, ensuring robust project governance, stakeholder management, and customer relationship management- Managing vendor relationships and prioritizing End User Experience Management, to ensure seamless services and elevate client satisfaction- Delivering Online Catalogue, Desktop as a Service, VDI, Print Management, and Asset Management with a proven track record of improving efficiency and cost savings.
EDUCATION
Janardan Rai Nagar Rajasthan Vidyapeeth University
Bachelor of Technology - BTech, Computer Science
IMT CDL Ghaziabad
Executive MBA, Business Administration and Management, General
ABOUT SOUMYADEEP DEY
To work in an organization where I can learn new things and grow by applying my knowledge and skill that I gained over time while working. I want to be a part of the success in an environment with growth opportunities for long term career, as well as personal development. Willingness and ability to do what it takes in order to get the job done with minimum supervision is what I pride myself on. To deliver at all times, always ensuring the highest level of quality is achieved. My ultimate aim in life is to become a successful human being who will positively contribute towards the development of society and society at large
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