Soumyadeep Chakraborty
SLA Manager Service Governance & Grc @LTIMindtree
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WORK HISTORY
SLA Manager Service Governance & Grc @LTIMindtree
Delhi, IN
Lead SLA governance and service assurance functions across enterprise IT environments, ensuring contractual compliance, KPI adherence, and structured service performance management. Act as a governance bridge between delivery teams, clients, and leadership by driving measurable service excellence and audit-ready processes.Designed and governed SLA/KPI monitoring framework across multiple service towersEnsured contractual SLA compliance and mitigated breach risks through proactive performance reviewsConducted periodic service governance reviews with clients and senior stakeholdersImplemented performance dashboards and executive-level reporting for visibility and control maturityLed root cause analysis for SLA breaches and drove corrective & preventive action plansSupported ISO 27001 & ISO compliance alignment within service operationsStrengthened vendor governance by tracking obligations and performance benchmarksDrove continual service improvement initiatives enhancing SLA adherence and operational discipline
EDUCATION
MARGARET SISTER NIVEDITA ENGLISH HIGH SCHOOL
SCIENCE
ABOUT SOUMYADEEP CHAKRABORTY
I am an IT Governance, Risk & Compliance (GRC) professional with hands-on experience…
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