Soumya Viswanath
People and Experience Leader
- Role
- Global People Operations Support Manager at Stripe
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Soumya Viswanath
With 20 years of management experience in handling large scale business operations and growth in the ITES/BPO industry. which involved in leading and managing the KPI\'s, Operations, client and vendor relationship, HR, Performance, People, Training & Quality, Compliance, Process Improvement, Transformation & change and the overall administration. Improved customer & employee experience. Positive impact on the bottom-line through cost reduction, efficiency, up-sell, rewards and business negotiation, supported by timely reviews, monitoring and control. Worked with processes through the entire life cycle of the customers from Market response, lead generation, sales, customer support, complaint handling, Data L1/l2 support, billing, up-sell, relationship, retention, collection and win back along with dealer/vendor support and channel sales (sell-through & sell-out). The learning and experience was Verticals such as Telecom, Media, Technology, M-commerce, retail,BFSI etc. I will be able to lead, manage & contribute in any role where extensive communication, engagement, relationship, analysis, customer focus, improvement, transformation, change innovation, strategy, P&L understanding is required.
Experience
Global People Operations Support Manager
Nov 2023 — Present · IN
Education
Cathedral High School Bangalore, Mitralaya girls high school, Nmkrv pre university college,M.S. Ramaiah Institute of Technology, Annamalai university
Bachelor of Engineering (B.E.), Information Technology
1995 — 2000
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