Soumya Soni

Relationship Manager @Mahindra Home Finance

IN

As an deputy manager responsible for nurturing and maintaining relationships with clients or customers. To serve as the main point of contact, understanding client needs, offering solutions, and ensuring satisfaction.Liaison with Given Area Builders and achieving targets for Project APF and Company Product SalesLiaise with internal departments to clear process formalities for file sanction and legal, credit approval for final disbursement.Taking extra efforts for customer satisfaction like taking calls on case to case basis, financial stability and refining product for customer satisfaction.Conducting field visit, customer visit, field investigation.Relationship development and market mapping.Followup/credit approval, responding customer calls, mails and customer clarification.Ensuring all legal formalities and documentation during APF processing and also during PD Le. pre/post disbursement of client file.Ensure collection of PDD documents.Generation of leads and ensuring understanding of lending parameters, good amount of loan and timely collection, tracking all pending documents and smooth final process of final cheque handover.