Soumya Sahoo
Senior Software Engineer II (HCL Software)
- Role
- Senior Software Engineer Ii at HCLSoftware
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Soumya Sahoo
Results driven IT professional with 7.8+ years of experience specializing in IBM…
Experience
Senior Software Engineer Ii
Aug 2023 — Present · Nagpur, IN
Provide comprehensive enterprise level support for IBM ClearQuest and HCL Compass, handling end- to-end issue resolution and request fulfillment- Supported ClearQuest upgrade paths from 9.0.x to 10.x versions, handling schema export/import, connection profile validation, and licensing updates- Collaborate directly with global enterprise customers on product lifecycle: installation, upgrades, schema design, user/database administration, and client management- Work with engineering and QA teams to replicate customer-reported issues, raise defects, and drive resolution- Serve as technical advisor to customers, improving stability and satisfaction across ClearQuest and Compass platforms- Apply strong problem solving and analytical skills to resolve complex product issues ensuring high customer retention
Education
ASBM UNIVERSITY
Bachelor of Business Administration - BBA
AMITY University Gurgaon
Master of Business Administration (M.B.A.), Marketing
2010 — 2012
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