Soumya Jaiswal
Operations & Delivery Manager | Global Geospatial & MAPS Data Programs | SLA Governance | Client & Cross-Functional Leadership | Process Automation & RCA
- Role
- Operations Manager at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Soumya Jaiswal
With over 12 years of experience in the geospatial and mapping ecosystem, I specialize in…
Experience
Operations Manager
Mar 2022 — Present · Hyderabad, IN
Lead global geospatial operations, driving SLA adherence, data quality, and team performanceLead an 80+ member geospatial team across India, EMEA, and NA, achieving 22% YoY productivity growth and 35% reduction in escalations through RCA-driven coaching and cross-functional stakeholder alignment.Manage the end-to-end MAPS data lifecycle, applying GIS principles to validate linear and non-linear features, improving data accuracy by 40% and reducing rework.Own SLA governance and client engagement, including QBRs, escalations, and delivery recovery planning, maintaining 98%+ SLA adherence.Implement automation and reporting dashboards (Excel, Sheets), saving 15+ hours weekly and enabling real-time KPI visibility for leadership.Partner with Tech and Product teams to enhance map visualization and audit tools, boosting auditor efficiency by 30% and reducing errors by 25%.Mentor 5+ managers and 25+ analysts, developing operational excellence, RCA skills, and AI-assisted reporting capabilities to strengthen leadership pipeline.
Education
Jayoti Vidyapeeth Women's University
Bachelor of Technology (B.Tech.), Biotechnology
2008 — 2012
St. Xavier's School
SSC
1995 — 2008
Skills
- Microsoft Office
- Market Research
- Sql
- Team Mentoring
- Microsoft Excel
- Biotechnology
- Google Maps
- Team Motivation
- Html
- Teamwork
- Team Management
- Data Analysis
- Google Docs
- Google Sheets
- Dreamweaver
- Data Management
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