Soumya Grover
CRM Consultant & Product Strategist at EY | Driving Digital Transformation & Product Roadmaps | 2x Salesforce Certified
- Role
- Senior Consultant at EY
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Soumya Grover
As a CRM Consultant at EY with 5 years of experience, I drive digital transformation by delivering innovative CRM solutions across BFSI, Manufacturing, and Retail. My work centers on understanding business needs, designing user-centric platforms, and leading cross-functional teams to achieve impactful outcomes such as boosting process efficiency and reducing resolution times through omnichannel systems and mobile apps.Skilled in requirements analysis, system configuration, and stakeholder collaboration, I excel at translating complex needs into streamlined solutions. My approach blends agile execution, data-driven insights, and a passion for enhancing user experiences through optimized workflows and real-time analytics.Certified in Salesforce (Administrator & Business Analyst), I thrive in dynamic environments, delivering value through strategic collaboration and hands-on execution.
Experience
Senior Consultant
Sep 2024 — Present · Gurugram, IN
Enhanced CRM system functionalities for global clients in BFSI, Manufacturing, and Retail, streamlining processes to support sales, support, and distributor operations- Coordinated with business and technical teams to align CRM implementations with operational goals, ensuring seamless integration of features like automated workflows and real-time analytics- Promoted user adoption by conducting training sessions and creating intuitive system interfaces, improving engagement across diverse user groups- Managed agile workflows to deliver CRM projects, prioritizing iterative enhancements and stakeholder feedback to meet evolving business needs
Education
Delhi Public School, Rajnagar
Senior School , Science
2014 — 2016
Institute of Management Studies (IMS) Ghaziabad - Business School
Bachelor of Business Administration
2016 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.